Home Resources CMOs reveal their top areas to upskill in 2024 CMOs reveal their top areas to upskill in 2024 Thinking about learning new skills in the next year? This is what some of Australia’s top CMOs have flagged as the ‘must try’ ADMA courses in 2024. Andrea Martens, CEO at ADMA The holiday season typically gives most of us some downtime for reflection and career planning. Amongst all the noise and clutter, it can be a bit daunting to navigate what skills are worthwhile investing in developing. When in doubt, ask. So that’s exactly what we’ve done. We’ve reached out to a number of senior CMOs to get their input on what courses they’ll be recommending to their teams next year. I would encourage all of you to consider these carefully - not only are they indications of what some of Australia’s top marketers think are areas of importance in 2024, but they’re also rare recommendations born from many years of collective experience. For the managers and leaders amongst us, it’s useful to use this time to also reflect not only on your own development but that of your teams. And if you’re finding this a bit challenging, I would highly encourage you to consider the ADMA Marketing Skills Assessment. Developed in response to leaders wanting to solve their capability blind spots, it’s a great framework for identifying the strengths of your team, as well as opportunities to build new capabilities in strategically important areas. Jo Boundy, CMO at Commonwealth Bank: Privacy and Compliance for Marketers It’s no secret 2024 is going to be the year of privacy as Australia’s Privacy Act will be getting a much-needed refresh. When we think about the fact it was established in 1989, and how much the world has transformed since then, it is important for the whole industry the rules of engagement are fit for the modern age. Everything marketers do has to align with privacy standards. That’s just a fact - and not being across compliance puts any company at significant risk. While you may think of these risks as things like major data breaches, there are much smaller but nonetheless serious infringements marketers run the risk of making if they’re not privacy compliant. Being privacy compliant also builds consumer trust - and since there’s no sign that the saturation of ads is going to decrease, trust can often be a determining factor as to why a consumer will choose your brand over another. This course will ensure any marketer has the foundation of privacy compliance that every business needs in order to navigate this rapidly-changing landscape. Privacy and Compliance for Marketers Mim Haysom, CMO at EMG Brand and Marketing, Suncorp: Behavioural Economics Certificate All marketers should be obsessed with their customers, both existing and potential. They should be obsessed with knowing what matters to them, how they can better meet their needs, and how they can better connect with them in a more meaningful way to drive behaviour change. ADMA’s Behavioural Economics Certificate is brilliant as it helps marketers to really understand what makes people tick. This certificate looks at the psychology behind consumer choices, providing a base of information to help marketers identify decision-making patterns and better understand human behaviour. Beyond that, it also provides the tools marketers need to effectively move consumer behaviour – an important skill when our customers' wants and expectations are changing at pace. The learning provided through the certificate will help upskill marketers to be prepared and proactive in the face of constant change. Behavioural Economics Certificate Stuart Tucker, CCO at hipages: Retention Marketing Strategy Brand and acquisition is sexy, but retention pays the bills. In a world of clutter, customer empowerment and audience fragmentation, it's becoming increasingly difficult to profitably acquire the right customers. So retaining them and ultimately creating advocates has to be the Holy Grail. But retention can seem difficult. Where to start? How to create a meaningful segmentation model? Where to prioritise your efforts? What's the role of personalisation? But it doesn’t have to feel that way. The skills most of us learnt years ago in terms of how to best capture and retain customers may not work as well in this current environment, but there are new tools and strategies that marketers can use in order to still achieve that ephemeral brand loyalty and customer retention. And we know that even small changes in customer retention rates can significantly improve lifetime value - which means revenue growth. ADMA’s Retention Marketing Strategy course is dedicated to this. We all know acquisition is one battle and retention is the next - this course should give anyone the tools to fight that battle. This course has also been refreshed in order to better reflect the new challenges marketers are facing in this space, which means any marketer who signs up will truly be getting the most up to date education. Retention Marketing Strategy Ready when you are Browse the range of ADMA IQ courses and certificates - ready for you whenever you're ready. Secure your seat, and set yourself up for success in 2024. 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Article 27th Jul 2022 8 mins 5 things you need to know when working with influencers Influencers across social platforms like Instagram, TikTok and Youtube are reaching cult-like status. Zip Co’s CMO Steve Brennan shares five things you need to do to boost your influencer marketing game. Article 18th Jul 2022 6 mins Could uncertainty make your data useless? Feeling uncertain can have a major impact on how we do business and live our lives. Alex Hayes, Principal, Clear Hayes Consulting explores our collective uncertainty tolerance and what current events mean for marketers. Article 14th Jul 2022 7 mins XPON Technologies: Members Spotlight Jennifer Killian, Chief Marketing & Experience Officer at XPON is no stranger to the rapidly evolving world of marketing. A dab hand at helping brands prepare for the future, here she explores the techniques she's used to add value across her career. Article 14th Jul 2022 7 mins ADMA Global Forum retrospective: the promise of the metaverse The metaverse is the ultimate combination of human experience and our online selves, while also creating new opportunities for data-based marketers. Here Jason Juma-Ross, Director, Technology Industry Strategy at Meta, looks at some of the key considerations for the years ahead. Article 07th Jul 2022 10 mins Privacy regulator receives complaints about Bunnings, Kmart, Good Guys use of facial technology without consent With Australia’s biggest retailers taking a reputational hit for using facial recognition technology, could there be a lesson for marketers? Privacy regulation is hitting the headlines - and brand reputations -of Australia’s largest retailers, following consumer group CHOICE’s investigation into The GoodGuys, Kmart and Bunnings using facial recognition technology in stores. Load More
Article 29th Aug 2022 6 mins Destination NSW: Members Spotlight Kathryn Illy, General Manager of Consumer Marketing at Destination NSW, is committed to gaining marketers a proper seat at the C-suite table. Here, she talks upskilling, career advancement and why we shouldn’t get sucked into the data swamp.
Article 27th Jul 2022 8 mins 5 things you need to know when working with influencers Influencers across social platforms like Instagram, TikTok and Youtube are reaching cult-like status. Zip Co’s CMO Steve Brennan shares five things you need to do to boost your influencer marketing game.
Article 18th Jul 2022 6 mins Could uncertainty make your data useless? Feeling uncertain can have a major impact on how we do business and live our lives. Alex Hayes, Principal, Clear Hayes Consulting explores our collective uncertainty tolerance and what current events mean for marketers.
Article 14th Jul 2022 7 mins XPON Technologies: Members Spotlight Jennifer Killian, Chief Marketing & Experience Officer at XPON is no stranger to the rapidly evolving world of marketing. A dab hand at helping brands prepare for the future, here she explores the techniques she's used to add value across her career.
Article 14th Jul 2022 7 mins ADMA Global Forum retrospective: the promise of the metaverse The metaverse is the ultimate combination of human experience and our online selves, while also creating new opportunities for data-based marketers. Here Jason Juma-Ross, Director, Technology Industry Strategy at Meta, looks at some of the key considerations for the years ahead.
Article 07th Jul 2022 10 mins Privacy regulator receives complaints about Bunnings, Kmart, Good Guys use of facial technology without consent With Australia’s biggest retailers taking a reputational hit for using facial recognition technology, could there be a lesson for marketers? Privacy regulation is hitting the headlines - and brand reputations -of Australia’s largest retailers, following consumer group CHOICE’s investigation into The GoodGuys, Kmart and Bunnings using facial recognition technology in stores.