INSTRUCTORS Home IQ Education Instructors Lucy Hannah Privacy and AI Lawyer Julien LeNestour Director of Customer Experience & Analytics at Havas Media Australia Sarla Fernando Executive Manager Customer Communications Advisory at Commonwealth Bank Amanda Kendle Social Media and Blogging Trainer and Consultant, NotABallerina Simone Blakers Customer Experience Consultant, LiquidCX Gavin Chew Head of Media, Orange Line Caroline McQueen Atlas Optimisation Bruno Rodriguez Senior SEO Manager, Orange Line Mike Zeederberg Managing Director, Zuni Fergus Stoddart Founding Partner, Edge Jane Nicholls Journalist & Content Strategist, Freelance Jon Maxim Copywriter & Creative Director, TheMaxim Tim Hill Co-Founder, Social Status Natalie Filatoff Writer & Editor, Histography Michaela Aguilar Senior Manager, Services APJ