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TelemarketingLearn the rules around telemarketing -
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The Privacy Act - ResponsibilitiesLearn about responsibilities under the Privacy Act.
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The Privacy Act - SpamLearn about the Spam Act, including the types of consent, identity and unsubscribe facilities
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The Privacy Act - RightsLearn about rights under the Privacy Act
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Risk and mitigations strategiesIt is important that members regularly review their compliance with the Australian Privacy Principles (APP’s). One way to do this is to consider possible risks and mitigate against them. To help members with this task, ADMA has developed a reference guide that provides applicable industry examples together with some mitigation strategies. Download & review the paper.
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Compliance with the Australian Consumer LawOur previous regulatory breakfast held on Wednesday 27 August 2014 was presented by Ms Carolyn Oddie who is a partner at Allens -Linklater. Ms Oddie delivered an insightful and very informative presentation on the legal obligations and challenges involved in complying with the Australian Consumer Law. A copy of the slides that were used during this presentation is now available.
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Consumer Guarantees: not optional - guaranteed!Posted on 11 February 2018With a significant increase in customer complaints about businesses failing to offer or provide solutions to faulty products or unsatisfactory services, it’s time to brush up on our knowledge of consumer guarantees. -
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Consumer guarantees - Which ones apply?Posted on 11 February 2018Download ADMA's handy Consumer Guarantees flowchart. -
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Notifiable Data Breaches Response PlanPosted on 09 February 2018Do you have a plan in place in case of a data breach? You probably should. Fear not, we’ve put one together for you. You’re welcome. -
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Notifiable Data Breaches (NDB) Scheme - Tools and resourcesPosted on 09 February 2018From the 22 February the new Notifiable Data Breaches Scheme will change your obligations about reporting eligible data breaches. We’ve pulled together some tools and resources to help you navigated through the changes. -
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Regulatory complexity causes trouble for Australian businessesPosted on 14 December 2017Industry practice and regulatory interpretations do not necessarily align when it comes to the Spam Act 2003, resulting in confusion and in some cases, fines – as was the case for customer acquisition agency, Upside.Digital. -
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Australia to participate in APEC Cross Border Privacy RulesPosted on 14 December 2017The APEC Cross order Privacy Rules (CBPR) System facilitates the flow of personal information across borders and was developed by participating APEC economies. -
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ADMA joins the Coalition for Better AdsPosted on 13 December 2017The Coalition for Better Ads, which leverages consumer insights and cross-industry expertise to develop and implement new global standards for online advertising. -
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Review your gift cards stock now – new laws to commence in March 2018Posted on 12 December 2017The new laws that will force NSW businesses to extend their gift card expiry date to three years or face fines will comment in March 2018. -
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More context needed around industry compliance in ACMA Quarterly ReportPosted on 11 December 2017The latest Australian Communications and Media Authority (ACMA) Quarterly Report on Action on Unsolicited Communications indicates that the marketing and advertising industry is overwhelmingly compliant however the report is missing context, which is key to understanding industry compliance. -
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No means no: Why you need to take unsubscribes seriouslyPosted on 15 November 2017It's time to take unsubscribes seriously. -
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Customer reviews: the good, the bad and the uglyPosted on 15 November 2017Good reviews can drive customers, bad ones can deter them. But what happens when a brand tries to take control? -
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New gift card laws for NSWPosted on 14 November 2017ADMA recently met with the NSW Government to raise industry-wide concern regarding new gift card laws announced recently. -
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ADMA Government Relations Advisory Committee to discuss Australia’s Digital Economy StrategyPosted on 14 November 2017ADMA's newly established Government Relations Advisory Committee will get together to discuss and advise on the development of the Australian Government's Digital Economy Strategy. -
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ACMA considers industry self-regulation for spam and Do Not Call RegisterPosted on 14 November 2017The Australian Communications and Media Authority (ACMA) has been in discussions with ADMA and other industry bodies about self-regulating some of the Authority's functions. -
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New Government Relations Advisory CommitteePosted on 05 October 2017Be part of ADMA's new Government Relations Advisory Committee to ensure industry views are represented to Government. -
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Three lessons from the same sex marriage campaignsPosted on 05 October 2017Campaigns from both sides of the same sex marriage debate caused a bit of controversy over their use of SMS and robocalls. But are their tactics legal? -
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NSW set to get new gift card laws following selective consultationPosted on 05 October 2017 -
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Excessive surcharges banned for all businessesPosted on 19 September 2017If you pass on your costs for payment processing to your customers, this ban affects you and you may need to make some adjustments. -
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What you need to know about running a competitionPosted on 19 September 2017Planning a competition? Read all you need to know before you start! -
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No escaping $50,000 penalty for false and misleading claimsPosted on 19 September 2017The Australian Competition and Consumer Commission (ACCC) is paying close attention to false and/or misleading conduct, including claims and impressions this year. Read more... -
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How to prepare your non-EU business for the GDPRPosted on 19 September 2017Think the European GDPR doesn't affect businesses in Australia? Think again. -
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Consumers value trust over conveniencePosted on 19 September 2017 -
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Red Tape to be cut for Competitions and Trade PromotionsPosted on 19 September 2017On 12 September 2017, the NSW Department of Industry – Gaming and Lotteries (NSW Department of Industry) announced that new laws for competitions will go before Parliament later this year. Read more. -
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We would like your thoughts on the APEC Cross Border Privacy RulesPosted on 08 August 2017The APEC Cross Border Privacy Rules (CBPR) system provides a mechanism to facilitate the flow of personal information across borders. -
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Washing fees under the DNCR increase by 42 per centPosted on 08 August 2017Increased 'washing' fees for the Do Not Call Register -
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Government increases penalties for failure to comply with Privacy Act and Spam ActPosted on 08 August 2017As of 1 July 2017, penalty units under Commonwealth law increased from $180 per unit to $210 per unit. Find out what this means for you. -
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Draft APS Privacy Governance Code revealed – comments invitedPosted on 08 August 2017The Office of the Australian Information Commissioner (OAIC) announced the release of its Draft Australian Public Service (APS) Privacy Governance Code. -
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OIAC Draft Guidelines for Mandatory Data Breach SchemePosted on 27 June 2017The Office of the Australian Information Commissioner (OAIC) has released business resources for the new Notifiable Data Breaches (NDB) scheme set to commence in 2018. -
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New full-time privacy commissioner for NSWPosted on 27 June 2017Samantha Gavel has been appointed as the full-time privacy commissioner for NSW. -
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Australia and Canada unite to fight spam and unsolicited marketingPosted on 27 June 2017ACMA and its Canadian counterpart, the Canadian Radio-television and Telecommunication Commission (CRTC) have united to combat unwanted telemarketing and e-marketing. -
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OAIC publishes guidance for Australian businesses on the European Privacy lawsPosted on 27 June 2017Learn how the General European Data Protection Regulation (GDPR) will affect Australian business. -
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Productivity Commission’s report proposes overhaul of data FrameworkPosted on 15 May 2017The Productivity Commission’s final report into Data Availability and Use was released recently, urging Australian businesses to prepare for a data economy. The report proposes a complete overhaul of the data Framework, including the creation of a new Comprehensive Right for consumers and SMEs and a new structure for the sharing and release of data. -
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Federal Budget 2017: Customer data and sporting ads banPosted on 15 May 2017The release of the 2017 Federal Budget revealed a number of significant changes affecting the banking sector and broadcasters. A new “open banking” scheme will see banks forced to share consumer data and a ban on betting ads during live sports events aim to combat gambling problems. -
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Privacy Awareness Week 2017Posted on 15 May 2017Privacy Awareness Week is on from 15 to 19 May this year with a focus on trust and transparency. -
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Privacy Amendment Notifiable Data Breaches Bill 2016 – Q&APosted on 12 April 2017All your questions answered about the Privacy Amendment Notifiable Data Breaches Bill 2017. -
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Privacy vs convenience: a ‘smart’ trade-off?Posted on 12 April 2017We live in the era of convenience – smart devices and the Internet of Things (IoT) make consumers’ lives so much easier and more convenient. But at what cost? -
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ACCC cracks down on misleading behaviourPosted on 12 April 2017The Australian Competition and Consumer Commission (ACCC) has slammed large companies for treating customers badly. The Commission will now be focusing on three particular areas to address the issue. -
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Making sense of the Privacy Act AmendmentsPosted on 14 March 2017Recent amendments to the Privacy Act will result in significant changes and affect businesses across the country. For more information read more. -
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ACCC names key enforcement and compliance priorities for 2017Posted on 14 March 2017Rod Sims, Chairman of the Australian Competition and Consumer Commission, launched the ACCC’s 2017 Compliance and Enforcement policy, which outlines their enforcement and compliance priorities this year – which could affect marketers. -
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Code Authority gets new ChairPosted on 14 March 2017The ADMA Code Authority has recently named Christopher Zinn as Chair of the independent marketing complaints review body. -
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Privacy Amendment: The law explained webinarPosted on 06 March 2017If you missed this practical and informative webinar on the Privacy Amendment (Notifiable Data Breaches) Bill 2016, here's your chance to catch up on all the information you need to know. -
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Privacy amendment passesPosted on 15 February 2017On Monday 13 February, the Privacy Amendment (Notifiable Data Breaches) Bill 2016, passed in the Senate with support from both sides of the aisle. Learn what this means to data-driven businesses in Australia -
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How to: Ensure your unsubscribe facility worksPosted on 17 January 2017
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How to: Make sure your marketing isn’t misleadingPosted on 04 January 2017
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Productivity Commission Data SubmissionPosted on 20 December 2016Read ADMA's submission to the Productivity Commission on the Draft Report into Data Availability and Use
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ACMA submission - 2017 Telemarketing ChangesPosted on 20 December 2016Read ADMA's December 2016 submission to ACMA on remaking Telemarketing and Research Industry Standard 2007.
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Telemarketing standards under reviewPosted on 14 December 2016For organisations involved in telemarketing there are guidelines around how they should interact with consumers. ADMA has been asked to contribute to the changes around Telemarketing and Research Industry Standard. -
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Re-identification and the Privacy CommissionerPosted on 14 December 2016One of the hot topics in the space race of data – amongst a plethora of them – is the issue of re-identification of anonymised data. -
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Marketers! European Data Protection Laws explainedPosted on 14 December 2016In recent months there has been much talk about the changes to the European Data Protection legislation and how it will impact marketers around the globe. Importantly, it extends far beyond to any organisations that hold data about individuals based in Europe. -
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7 steps to writing a good privacy policyPosted on 13 December 2016
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Compliance Q&A series - Customer data: How long can we keep customer dataPosted on 06 September 2016 -
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Compliance Q&A series - Customer data: Who owns customer dataPosted on 06 September 2016
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Compliance Q&A series - Customer data: When does the Spam Act applyPosted on 06 September 2016
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Compliance Q&A series - Privacy: What is factual communicationPosted on 06 September 2016
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Compliance Q&A series - Customer Data: Compliance and buying lists for electronic channelsPosted on 06 September 2016
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Compliance Q&A Series - Privacy: How are companies and individuals covered by the ActPosted on 06 September 2016
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Compliance Q&A series - Customer Data: The Spam Act and its three core rulesPosted on 06 September 2016
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Compliance Q&A series - Marketing: Member get member programsPosted on 06 September 2016
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Compliance Q&A series - Privacy: What is personal informationPosted on 06 September 2016
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Compliance Q&A series - Privacy: De-identified data and privacyPosted on 06 September 2016
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Compliance Q&A series - Privacy policies: Who, what, why and howPosted on 06 September 2016
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Compliance Q&A series - The Privacy Act: Transparency and choicePosted on 06 September 2016
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Compliance Q&A series - Collecting data: Do Not Call Register – What you need to knowPosted on 06 September 2016
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Compliance Q&A series - Collecting Data: When does opt in apply for direct mailPosted on 06 September 2016
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Compliance Q&A series - Collecting Data: What marketers need to knowPosted on 06 September 2016
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Compliance Q&A series - Marketing: What is misleading advertisingPosted on 06 September 2016
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Compliance Q&A series - Marketing: What can and what can’t we claimPosted on 06 September 2016
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Compliance Q&A series - Collecting Data: Email marketing and consentPosted on 06 September 2016
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Compliance Q&A series - Consent: Inferred vs expressPosted on 06 September 2016
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Compliance Q&A series - Collecting data: Opt in/opt out across multiple channelsPosted on 06 September 2016
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Compliance Q&A series - Collecting Data: Consent and the pre ticked boxPosted on 06 September 2016
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Compliance Q&A series - Collecting data: Consent and collecting business cards at eventsPosted on 06 September 2016
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Compliance Q&A series - Collecting data: Do Not Mail Register – What you need to knowPosted on 06 September 2016
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Compliance Q&A series - Customer Data: Compliance and buying mailing listsPosted on 06 September 2016