Stephanie Tully was appointed Qantas Group Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses.
The Group Chief Customer Officer role is responsible for all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. The role manages the contact centre and customer care operations and is also responsible for managing the Qantas brand, marketing and sponsorships. Previous key Qantas Group positions held by Stephanie include as the Chief Marketing Officer for Qantas and Qantas Loyalty, Head of Airline Loyalty and Head of Customer Product Design. Stephanie commenced her Qantas career managing cabin crew based In Melbourne and worked for David Jones and Ansett Australia prior to joining Qantas. Since 2014 Stephanie has served on the Advisory Committee for the Association for Data-driven Marketing and Advertising (ADMA). She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumni of Harvard's Leadership Finance Program.