Lisa Dickson is an executive leader in digital and customer transformation with 15+ years’ experience delivering enterprise-wide growth and innovation across service-based sectors, including iconic brands such as Qantas, Optus, AGL, and Bupa. She is recognised for her ability to translate commercial strategy into scaled, signature customer experiences – powered by modern, integrated ecosystems.

Specialising in intelligent customer experience design, Lisa brings expertise across strategic marketing, human-centred innovation & design, and AI-driven personalisation. Passionate about demystifying the worlds of data and technology, she helps organisations thrive at the intersection of capability and creativity – delivering efficiency, innovation, and sustainable growth.