How new technologies are redefining CX
We are no longer in a world where ‘digital marketing’ can be treated as a separate function. We are all marketing in a digital world. This has fundamentally changed marketing’s role, and marketing leaders are being challenged to put talent, capabilities, systems and processes in place to enable a future of on-demand, personalised marketing.
While this shift towards data-driven marketing across every touchpoint has happened relatively quickly, are brands ready to deliver on their promise of a truly personalised customer experience?
At our recent Think Tank discussions in Sydney and Melbourne, brand, martech and agency leaders debated the challenges and opportunities facing marketing today.
This White Paper shares some of the key insights from those sessions. It discusses the new expectations of marketing and technology – and what it will take to continue lifting the bar on customer experience to provide exceptional value.
Download your copy of the whitepaper, Personalising the Customer Journey: How new technologies are redefining CX here.