As the saying goes, what gets measured gets managed. But what gets measured also gets buy in at a board level – and this is often the first roadblock in any new initiative.
Our recent Customer Experience Think Tank and Town Hall acknowledged that successful CX needs buy in from the top. But if you’ve been struggling to get buy in for your customer experience strategy, you need to show the evidence in the first place.
We’ve put together all the data you need for your CX business case, and to help you set metrics for ROI and financial value. You’re welcome.
