Robin Brown brings 25 years of experience in consumer and business regulatory affairs to ADMA’s Code Authority with considerable experience in complaint handling and dispute resolution.
He spent 10 years as the chair and chief executive of Australia’s national consumer body, the Australian Federation of Consumer Organisations. He also spent five years as an associate member of the board of the Australian Telecommunications Authority (AUSTEL) and oversaw its privacy study.
Robin has been involved in the establishment of industry-specific dispute handling mechanisms in the banking, life insurance, health insurance and telecommunications sectors, including four years as a member of the Life Insurance Industry Complaints Panel. He was a member of the inaugural Banking Industry Ombudsman Council.
Robin works as a consumer affairs consultant on projects relating to various industry sectors and on government complaint handling systems.
He has been involved in projects to advance consumer protection and competition policy and regulation in a number of developing countries.
Robin is a member of the Australian Council for International Development Code Committee and in recent years has served as a Councillor of the Australian Consumers’ Association and President of the ACT Community Inclusion Board. He holds a BA and a Master of Public Policy from the Australian National University.