Group Buying Code of Practice & Merchant Guide

The Australian Group Buying Code of Practice was developed to set standards of conduct for group buying organisations, minimise the risk of breaching legislation and to provide consumers with a complaint handling framework that encourages fast resolution of established issues.

The Australian Group Buying Code of Practice sets out basic common sense requirements. The Code promotes fair trading and is intended to serve as a point of reference for signatories to ensure that they comply with applicable commonwealth laws.

Download the Australian Group Buying Code of Conduct

• Cudo
• Deals.com.au
• Groupon/StarDeals
• Jump On It
• LivingSocial
• Ouffer
• Our Deal
• Scoopon
• Spreets

A Merchant Guide has also been developed to complement the Australian Group Buying Code of Practice. The Merchant Guide is a tool that has been designed to help businesses deliver a group buying experience that is positive for both consumers and the business.

The guide includes information on:

• Structuring a product or service offering for a deal that fits well within their business capacity and sales and marketing strategy
• Understanding the terms of the merchant agreement with a group buying provider
• Preparing for the redemption or fulfilment of the offer
• Tips for acquiring repeat business from group buying customers
• Dealing with customer complaints related to the offer
• Key legal issues and obligations to be aware of

Download the Group Buying Merchant Guide