Inquiries and Complaints

Consumer Help is a free consumer service sponsored by ADMA.

ADMA provides advice and assistance to consumers in relation to how to protect their privacy and understanding their rights under Australian legislation, the ADMA Code of Practice and the Australian Group Buying Code of Practice.

In addition to assisting consumers with inquiries ADMA can also assist consumers resolve complaints with ADMA members.

Even in the best of companies, complaints may arise. ADMA acts as an intermediary between consumers and direct marketing companies to resolve complaints on a timely basis.

Consumers requesting assistance should provide the company name and a description of the issue. If the complaint relates to collateral or material a copy of the material in question will be helpful.

ADMA will refer the complaint to the company on the consumer's behalf and ask that the company resolve the matter. 97% of the cases referred to ADMA the company resolves the matter to the satisfaction of the complaint in a 30 day period. However if the matter is not resolved, it may be brought before the independent Code Authority for review. The Authority has considerable powers to sanction members that fail to comply with the ADMA Code of Practice.

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Make a complaint about Group Buying

ADMA Code of Practice